Computer classification

The computers at Jönköping University are divided into standard, intermediate and customized computers according to the companies' assessment. 

The classification is important for both the fixed annual service cost and time commitment at fault.

Standard

A standard computer can be re-installed remotely, without the consent
of the user. Normally, standard computer users have user rights. Time commitment at serious fault is up to 9 working hours and at less serious error up to 5 working days. 

Intermediate

Intermediate computer equals standard computer but there has to be an agreement before re-installation. Normally, intermediate staff computer users have administrator rights. Time commitment at serious fault is up to 9 working hours and at less serious error up to 5 working days. 

Customized

A customized computer does not fulfill the standard computer criteria. Reinstallations are conducted subsequent to a local agreement. New applications or upgrades can, however, be distributed automatically in certain cases, which will result in a reboot. Normally, customized computer users have administrator rights. Time commitment at serious fault is up to 5 working days and at less serious error up to 10 working days. 

Content updated 2017-07-14






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