FAQ for students
Here you can find frequently asked questions regarding Jönköping Universitys handling in regards to the corona virus. These questions and answers are updated continuously.
General questions
How is Jönköping University handling the coronavirus situation?
JU has put together a JU-wide task force with working groups. The task force is meeting regularly to handle the general issues related to the coronavirus. The task force is monitoring the updates from the Swedish authorities and following other higher education institutions’ handling of the issue.
Information regarding the coronavirus and other decisions and guidelines that JU has produced can be found here
.
If you have any questions please contact servcenter@ju.se
Students and staff are urged to stay updated with information from the authorities regarding the general information of the spread of the coronavirus. JU also follows these recommendations.
Where can I, as a student, turn if I have other questions?
Where can I, as a student, turn if I feel worried?
If you feel worried you can read more at the Public Health Agency of Sweden’s webpage (link) or call 1177 (if you have symptoms) or 11313 if you have general questions.
FAQ about Covid19:
https://www.folkhalsomyndigheten.se/the-public-health-agency-of-sweden/communicable-disease-control/covid-19/
If you feel lonely and need someone to talk to or if you need help in your everyday life, you are always welcome to contact the Student Health Care or The Jönköping University Chaplaincy via Facebook or Instagram.
How are students kept informed about the situation?
Students and staff are urged to stay updated with information via the JU webpage regarding corona. You can also reach it by entering: ju.se/en/corona
What can I do to avoid infection?
- Everyone with symptoms of respiratory infection, even mild symptoms, to avoid social contacts which can spread disease.
- Avoid touching your face or eyes as well as contact with sick people.
- Cough and sneeze into the bend of your elbow or into a tissue to prevent infection from spreading around you, or from contaminating your hands.
- Wash hands often with soap and warm water, before eating, before preparing food, and after toilet use. Alcohol-based hand rub can be an alternative when you are unable to wash hands.
.What should I do if I think that I might have been infected?
What should I do if I experience discrimination in regard to the coronavirus?
As an international university, Jönköping University works actively to have a climate on campus where all students and staff treat each other with integrity and respect.
We urge everyone in our organisation, both students and staff, to continue to support each other with respect and care. We urge our campus community not to make assumptions about the risk of students, staff or faculty, based on their ethnicity or travel history. It is important not to contribute to the spread of misinformation and fear, and to be mindful of unverified information.
If you, as a student, is experiencing harassment or discrimination contact the Student Health Care or the Equality Ombudsman:
https://ju.se/student/en/studies/equal-opportunities/discrimination.html
Will the university be closed down or will activities be cancelled?
As of 18 March Jönköping University will transfer to off-campus education. If the situation changes, new decisions will be made, and staff and students will be informed about this.
Jönköping University is monitoring the situation continuously and following the information and recommendations from the Swedish government, Swedish Ministry of Foreign Affairs and the Public Health Agency of Sweden.
In line with the Public Health Agency of Sweden, JU has decided to cancel Öppet Hus/Open House, which was scheduled on the 21 March. More events have been affected and we will inform staff and students continously on the main web: www.ju.se/en/corona
Will any of the Jönköping Student Union activities be cancelled?
Yes, some of the Jönköping Student Union activities have been cancelled. On this page you can read more about the cancelled activities.
Will the JU library remain open?
As of 26 March, the library will be closed, except for collecting requested books on weekdays between 12-14. You can still contact the library via telephone, or by using Ask the library.
General study questions
What happens to my studies if I have to stay at home?
If you cannot attend teaching and examination due to the risk of infection, you can contact the course leader or study counselor at your department to know how you can take back what you have missed. Use the telephone number: +46 36-10 19 70
To access your home directory and common storage areas from home, you can install VPN on your JU computer. You cannot access storage spaces from a computer other than JU computer. The installation can be done from any network, you do not have to be on site at JU to do this. Information about VPN and instructions can be found here:
https://ju.se/en/it-helpdesk/faq---manuals/programs/vpn.html
I have questions about my study finances from CSN, where do I turn?
On the CSN website you can find a lot information about study finances and contact them directly if you have specific questions.
Will I be able to complete my internship period (VFU/NFK)?
Contact the person responsible for the VFU/Internship to get information regarding your course.
Will I be able to finish my studies digitally even if teaching starts on campus again?
Courses that are given digitally, off campus, during the spring semester 2020 can be completed remotely, off campus.
Yes, all courses for the remainder of the spring semester can be completed online.
Will the courses be offered online during Autumn semester 2020 as well?
Courses and exams will be online until further notice. We will continuously update the information, but no decision about when teaching and exams will be on campus again has been taken at this time.
Where can I find more information about online courses and digital exams?
You will receive more information from your course coordinator or programme director regarding how the digital education will affect you. Please contact your course coordinator if you haven’t heard from them.
How do I get help with technology related questions, especially related to web-based courses and exams?
For help, contact IT Helpdesk via this link. Computers are available in the examination rooms for students who do not have the technological ability to take their exam from home. Starting 23 March, only the exam halls in House K will be open.
If you have problems accessing the study platforms from your home country, please contact IT helpdesk.
Is JU recommending us to go home? Now that all courses and exams are online, do I need to be in Sweden to participate?
In accordance with the recommendations from the Public Health Agency and Swedish Ministry of Foreign Affairs, and in relation to the responsibilities Jönköping University has towards its employees and students, JU now advises all employees and students not to make any international trips, including private trips. JU will try to support you as best we can in the choice that you make. At the moment, all courses and exams are being held online. We do yet not know for how long, so make sure to keep yourself updated here.
Will consideration be taken with regard to time-zone differences should I choose to return home?
This is currently being evaluated. Make sure to keep yourself updated here.
Can students who go home early receive degree and transcripts in their home countries?
Degree certificates can be requested as usual through our website here.
Can doctoral thesis defenses and licentiate seminars be conducted off campus?
Yes, both doctoral thesis defenses and licentiate seminars can be conducted off campus and online. All parties involved can participate remotely, including the PhD candidate. This is in line with the Swedish government's recommendation to transfer to off campus education, which also includes postgraduate education.
The general public will be given the opportunity to follow the defense digitally. For those who may not have the technical ability to follow remotely on their own, JU will provide one or several rooms with digital equipment where the public can follow the defense.
The room or rooms will be announced prior to each doctoral thesis defense or licentiate seminar. Please note that JU follows the Swedish recommendations considering COVID-19.
Travelling
Does JU have any travel restrictions?
In accordance with the recommendations from the Public Health Agency and Swedish Ministry of Foreign Affairs, and in relation to the responsibilities Jönköping University has towards its employees and students, JU makes the following recommendations:
- JU advises all employees from travelling abroad.
- JU advises against all business trips abroad, which can only be carried out if the CEO of each company announces a written exception for special reasons.
- JU advises against all visits to the service from abroad, which can only be carried out if the CEO of each company announces a written exception with regard to special reasons.
- JU advises all students from travelling abroad, both privately and within the framework of the education.
What happens if a student doesn’t follow the university’s guidelines regarding self-quarantine after travelling in/from a risk area?
The Disciplinary and Expulsion Committee (DAN) can question whether students who do not comply with the university’s rules of procedure or precautionary measures to prevent infection can be suspended by virtue of the disciplinary regulations of the Higher Education Ordinance (UHR).
Outgoing exchange students
I am on exchange right now. What do I need to think about?
Right now there are no recommendations from JU or the Swedish government that all the students who are currently abroad need to come home. If you choose to come back to Sweden, the situation regarding your continued studies can differ depending on whether your host university has decided to offer their courses online or not. If you receive study grants/loans from CSN, it is important to follow their guidelines. If you have received a scholarship from JU for your studies abroad and have any questions about whether you will need to repay the scholarship etc, you can find more information here (in the FAQ under “Students with Scholarships”, which will be updated regularly.) If you can’t find the answer to your question, please contact International Office, choose the category “Outgoing Exchange”. As a Swedish citizen, don’t forget to register to “Svensklistan For students currently on exchange in Europe there is also Erasmus Student Network (ESN) Information from UHR Students located in a European country can contact local student organisations with questions, about studies and rights, or if help is needed in contact with healthcare and authorities (eg if something needs to be translated). The European Students Union (ESU) has a database The Erasmus Student Network (ESN) can be found at universities across Europe and is happy to help students who need support. Here is a list |
I'm going abroad for exchange studies this fall. Will I be able to go?
It is difficult to know what the situation will be this fall in the many countries in which we have partner universities. Stay updated via the Ministry of Foreign Affairs travel recommendations Jönköping University is following the Swedish authorities’ advise when it comes to traveling. At present, we can’t give more broad information, however, we are keeping ourselves informed and are in contact with the partner universities. You are welcome to meet the International Office in the Service Center Monday - Friday at 12-13 for questions or submit a case at http://educationsupport.ju.se/ |
I want to change my exchange place which is in a risk area to a place in another country. What should I do?
The International Office can, as far as possible, try to solve this for students. Contact the International Office no later than 20 March to look at the possibilities, in the Service Center Monday - Friday at 12-13 or submit a case at http://educationsupport.ju.se/
It is the student's responsibility to follow the development of the situation on the authorities' websites, the Ministry of Foreign Affairs's travel recommendations and the partner university's information about the situation.
I do not want to go on exchange during the autumn semester 2020 anymore because of covid-19, can I stay at home and read courses?
The schools at JU are, as far as possible, making room in the programme courses for students so they can stay at home. Students are responsible for informing the International Office, partner universities and the responsible person at the programme at JU if the plans are changed.
Swedish students must also remember to contact CSN if they cancel their exchange studies or credit-awarding VFU/NFK/Internship abroad.
Depending on the changes in the situation regarding the coronavirus globally, some changes might have to be done regarding VFU/NFK/Internship, i.e. postponing the internship to a later time if the organizations can’t accept students.
I am currently on my way back from exchange, can I get help with accommodation when I get back to JU?
Yes, the Accommodation Office will most likely be able to help you with a permanent accommodation.
Please contact the Accommodation Office directly to recieve more information.
Will JU contact all the students who are currently abroad on exchange studies?
The International Office at Jönköping University is in contact with students who are on exchange abroad. We also provide general information via email to all students who are currently on exchange. If you have any questions, please contact the International Office, http://educationsupport.ju.se
Can I come back to Sweden if the borders have closed?
Theoretically everyone that has a Swedish citizenship or a residence permit to be in the country (such as a study permit) has the right to enter Sweden. However, with the current situation, entrance can depend on which country you are travelling from. Generally, if you are travelling from a country within the EU, it should not be a problem, but if you are travelling from other countries, it could be a good idea to check. This can be done on the Sweden Abroad homepage by writing in which country you are currently in. It is also possible to call the Ministry of Foreign Affairs that have a specific number to help you. This number is available 24 hours a day: +46 840 59200
What happens to my courses if I cancel my studies abroad?
If you cannot complete your studies abroad through your partner university, you need to contact your coordinator at the International Office and your study counsellor.
What do I do if I want to cancel my studies abroad and go home?
In that case, it is important that you contact JU's International Office to inform them that you are going home. It is also important that you inform your partner university. If you can’t complete your courses online through your partner university and need to take other courses at JU, it is also important that you contact your study counsellor as soon as possible.
Do JU recommend that I cancel my exchange studies?
Right now, there is no general recommendation for exchange students to cancel their studies and return home. The International Office is in contact with all outgoing students to investigate individual cases. Students are encouraged to follow recommendations from their partner university regarding off-campus studies. It is up to each student to decide, but JU stands behind the student in their decision and will support as far as possible. We advise everyone to follow the Foreign Ministry's recommendations. It is also good to contact your local embassy or consulate. Follow therecommendations from Swedish Ministry for Foreign Affairs.
*The risk areas are, at present, China, Iran, South Corea, Italy and Tyrol in Austria.
Incoming exchange students
I am planning to stay at JU, what do I need to think about?
JU will do our best to take care of you if you need assistance. It is important that you stay updated with the recommendations from JU by checking your e-mail and checking the ju.se/en/corona page, as well as from the Swedish authorities via krisinformation.se.
Who should I inform if I decide to go home?
Inform JU International Office about your plans to go home. Use this link to contact them via their case management system. Use the category "Incoming Exchange".
If you have JU Accommodation you need to contact the Accommodation Office and your landlord, see the "Accommodation Office section". Use this link to contact them via their case management system.
If I choose to return to my home country and follow digital courses and online exams, how will this affect my status with Migrationsverket?
At the moment, Migrationsverket has not made any decisions to change the regulations around residence permits; they are currently looking into the situation. In the case of any changes due to the current situation, we will update the answer.
Can I complete my courses online?
Courses that are given digitally, off campus, during the spring semester 2020 can be completed remotely, off campus.
Will I still be registered as JU student even though I will not be at JU?
Yes, you will be registered on your courses, unless you ask to cancel your studies completely. If you continue your studies online through JU, you will still be registered. JU is currently looking at offering online studies and you will be informed with any updates via your JU e-mail.
My university informed me to go back home, does the JU insurance policy apply?
JU Kammarkollegiet Student IN-insurance is valid for emergency medical costs. It does not cover accommodation or flight expenses. Check with your travel insurance if they cover these costs. More information about Student IN insurance can be found via this link.
Is JU recommending us to go home? Now that all courses and exams are online, do I need to be in Sweden to participate?
In accordance with the recommendations from the Public Health Agency and Swedish Ministry of Foreign Affairs, and in relation to the responsibilities Jönköping University has towards its employees and students, JU now advises all employees and students not to make any international trips, including private trips. JU will try to support you as best we can in the choice that you make. At the moment, all courses and exams are being held online until further notice. For the spring semester of 2020, everything can be completed online.
When will I receive my transcript of records if I have cancelled my exchange at JU?
We will send out the transcript after the summer, according to our normal routine. If you need them earlier, please contact Service Center.
Insurance for International students at JU
Insurance for International students at JU
On this page you can find information about insurances for international students at Jönköping University.
Both the Student IN (for incoming exchange students) and FAS (for fee-paying students) insurance covers the cost of emergency medical care in Sweden. The insurance doesn’t cover costs for cancelled tickets, accommodation or costs due to quarantine.
Students with scholarships
ERASMUS + EUROPEAN MOBILITY (INSIDE EUROPE)
I am an Erasmus + European scholarship holder and want to interrupt my studies or traineeship and return home or I will continue my studies or traineeship on-line/distance, what should I do?
If you are a JU programme student currently on exchange studies, inform the international office at your home and host university and complete this on-line form. Inform JU International Office via this link as well. Please note that in addition of completing the on-line form you are requested to submit a confirmation form if you decide to follow on-line/distance education or traineeship/internship. Link to the confirmation form.
Exchange students from partner universities please contact your home university, since they are the scholarship provider.
For any other questions related to your exchange please see information given in the section Outgoing exchange students or Incoming exchange students..
Can the costs incurred due to the interruption of my studies abroad be paid with the scholarship? Do I have to pay part of the scholarship back?
If you incurred costs due to the interruption of the exchange period, the first thing you should do is to check if your personal insurance could cover those costs. If not, please keep original invoices. For JU programme students the case will be followed up based on the information your provided in the on-line form.
A request will be done to the Erasmus + programme and we will inform you about the decision regarding whether you need to re-pay your scholarship or not as soon as possible.
Exchange students from partner universities please contact your home university, since they are the scholarship provider.
What do I do with the Erasmus documents, where do I send the documents?
Any documents that need to be signed by JU International Office can be sent through the case management system. Use the “Incoming Exchange” category if you are studying at JU as an exchange student or “Outgoing Exchange” if you are a JU programme students pursuing studies abroad.
ERASMUS + ICM MOBILITY (OUTSIDE EUROPE)
I am an Erasmus + ICM (Outside Europe) scholarship holder and want to interrupt my studies studies or traineeship and return home, or I will continue my studies or traineeship on-line/distance, what should I do?
Inform the international office at your home and host university and complete this on-line form. Inform JU International Office via this link as well. Please note that in addition of completing the on-line form you are requested to submit a confirmation form if you decide to follow on-line/distance education or traineeship/internship. Link to the confirmation form
For any other questions related to your exchange please see information given in the section Outgoing exchange students or Incoming exchange students.
Can the costs incurred due to the interruption of my studies abroad be paid with the scholarship? Do I have to pay part of the scholarship back?
If you incurred costs due to the interruption of the exchange period, the first thing you should do is to check if your personal insurance could cover those costs. If not, please keep original invoices. The case will be followed up based on the information your provided in the on-line form. A request will be done to the Erasmus + programme and we will inform you about the decision regarding whether you need to re-pay your scholarship or not as soon as possible.
LINNAEUS-PALME
I am a Linnaeus-Palme scholarship holder and want to interrupt my studies and return home or I will continue studies on-line/distance, what should I do?
Inform the international office at your home and host university and complete this on-line form. Inform JU International Office via this link as well. Please note that in addition of completing the on-line form you are requested to submit a confirmation form if you decide to follow on-line/distance education. Link to the confirmation form
For any other questions related to your exchange please see information given in the section Outgoing exchange students.
Can the costs incurred due to the interruption of my studies abroad be paid with the scholarship? Do I have to pay part of the scholarship back?
If you incurred costs due to the interruption of the exchange period, the first thing you should do is to check if your personal insurance could cover those costs. If not, please keep original invoices. The case will be followed up based on the information your provided in the on-line form. A request will be done to the Linnaeus-Palme programme and we will inform you about the decision regarding whether you need to re-pay your scholarship or not as soon as possible.
EXCELLENCE SCHOLARSHIP
I am an Excellence scholarship holder and want to interrupt my studies and return home, what should I do?
Inform the international office at your home and host university. Inform JU International Office via this link.
For any other questions related to your exchange please see information given in the section Outgoing exchange students and Incoming exchange students
Do l need to pay back part of my excellence-scholarship if l decide to return to my home university?
No, you do not have to pay back the scholarship.
SWEDISH INSTITUTE SCHOLARSHIP
I am a Swedish Institute scholarship holder, what should I do if I have questions or want to interrupt my studies?
You should have received an email from the Swedish Institute with updates. If you have further questions, please send an email to the right contact depending on your scholarship (see below). If you decide to interrupt your studies please send an email to the SI contact person and to JU International Office via this link.
Please specify that you are a SI scholarship holder.
Seble Abera (Programme Manager for SISGP and SISSA) seble.abera@si.se
Caroline Ljunggren (Programme Administrator for SISGP and SISSA) caroline.ljunggren@si.se
Johanna Jeppsson (Programme Manager for the Visby Programme, Western Balkans and Turkey) Johanna.jeppsson@si.se
Emma von Schewen (Programme Administrator for the Visby Programme, Western Balkans and Turkey) emma.vonschewen@si.se
Accommodation Office
My home University has called me back, how do I handle my accommodation situation?
You need to notify your landlord and the Accommodation Office that you are leaving, and when you are planning to leave. It is your responsibility to book the final inspection, clean, and return the keys before leaving.
Do I have to pay rent for the remaining part of the semester if I am being called back home or decide to leave by my own decision?
Yes, the rent must be paid for the rest of the semester even if you vacate your accommodation earlier.
If I have already paid rent for the whole semester, will I get a refund if I leave my accommodation earlier?
There will be no refunds made regarding the rent, as the lease you have signed has a three months cancellation period.
What kind of recommendations should I follow if I decide to stay at my accommodation?
You should follow the recommendations made by the Public Health Authorities and keep yourself updated on the current situation by visiting www.ju.se/corona on a regular basis.
If I am cancelling my planned semester on exchange for the upcoming Fall semester will I be able to prolong my current accommodation?
The Accommodation Office will help you with accommodation should you want to stay in Jönköping for the upcoming semester.
I am currently on my way back from exchange, can I get help with accommodation when I get back to JU?
Yes, the Accommodation Office will most likely be able to help you with a permanent accommodation.
Please contact the Accommodation Office directly to get more information.
Information regarding the corona virus (Covid-19)
Websites with national and European information om Covid-19
If you feel worried you can read more via 1177.se or call the nationnal information number (+46) 113 13 if you have questions or want advice regarding the corona virus.
If you have been in a risk area and experience corona virus symptoms call 1177.
FAQ about covid-19 at the Public Health Agency of Swedens website.
European Centre for Disease Prevention and Control also updates their website continously regarding the corona virus.
Information about the corona virus from Region Jönköping County (Region Jönköping County)
Region Jönköping County (RJL) continously update their website about the corona virus.
The World Health Organization
The World Health Organization continously update their website about the corona virus.
If you need to be on sick leave
On this page you can find out more about what to do when you as a student need to be on sick leave.
If you feel mentally ill
Contact the Student Health care via email to: studenthalsan@ju.se eller or the Health care via phone at: (+46) 010 241 00 00 or (+46) 1177.
Students starting programme at JU Autumn 2020
Will the Autumn Semester 2020 start on time?
At this time, there is no decision to delay the start of the Autumn semester. Please keep yourself updated on this page.
