Operations - External systems

Purpose: to provide access to the University's external operational system

which means operational administration in the form of

  • ensuring there is a designated contact person/system specialist with operational responsibility for the system
  • providing an agreement where IT Services is a contracting party
  • technical contact person for the supplier when necessary
  • providing a login service when required for the system
  • information about the supplier's user support
  • fault report to external supplier in event of disruption
  • the University's system is classified via the IT Board and the current subdivision is on IT Services' section of the intranet. When the service directory was taken into use on 1 July 2015, the University's external systems were: Adobe Connect, Box, Diva, Dreamspark, Foodle, GIS/ Geodata, Ne5/Mira, TCS and Urkund

with a repair time not exceeding - four hours for fault notification regarding operational disruption to an external supplier

Content updated 2018-08-15

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