Operations - System A

Purpose: to provide access to the University's highest prioritised operational systems

which means server and system operation in the form of

  • ensuring there is an administration organisation and active management according to the University's system management model
  • operations manager for the system with a designated person as substitute
  • system and operations documentation
  • extensive monitoring of the system's services and functions
  • high level of accessibility and high priority troubleshooting
  • advanced and professional system operations in close co-operation with the systems manager in respect of a customised operating environment with servers, databases, storage, monitoring and backup, dimensioning the infrastructure, capacity and performance, backup and restoration, monitoring services and functions, as well as reporting accessibility
  • the University's system is classified via the IT Board and the current subdivision is published on the intranet. When the service directory was taken into use on 1 July 2015, the University's A-systems were: Agresso, Aleph, KAS, KronoX, KursInfo, PingPong and Sitevision

with a repair time not exceeding - eight hours in event of serious disruption - five days in event of reduced performance or stability compared to normal

and accessibility of at least - 99.2% during service hours

Content updated 2018-08-15

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