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IT Service Management 7,5 Credits

Course Contents

The course presents how to work with a professional approach in the IT industry, for example, how to work with processes according to established models such as ITIL and how different matters are escalated through various levels within the company. The course also discusses how agreements with customers are formulated and how the customer and supplier are working with each other in terms of commitments, obligations and penalties in a possible breach of contract.

The course includes the following elements:
- Theoretical models for SLA (Service Level Agreements)
- Standards for service production
- Measurement methods, tools and reporting systems
- Case management
- Supplier Assessment and procurement tactics
- Development and marketing of services

Prerequisites

General entry requirements

Level of Education: Undergraduate
Course code/Ladok code: TSMN19
The course is conducted at: School of Engineering

Upcoming course occasions

Type of course
Program
Study type
Campus
Semester
Autumn 2019: Aug 19 - Oct 20
Rate of Study
100%
Language
English
Location
Jönköping
Time
Day
Course coordinator
Anders Kvarnemo
Examiner
Hamid Jafari
Tuition fees do NOT apply for EU/EEA citizens or exchange students
16253kr
Syllabus
HTML  PDF
Application code
HJ-T9270

Content updated 2018-03-23

Study at JU
Content updated 2015-06-24
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