Resilient Health Care Management

Be at the forefront of managing change! School of Health and Welfare in Sweden in collaboration with the International Society for Quality in Healthcare (ISQua) and supported by Macquarie University, Sydney, Australia, offers a unique International Diploma Course in Resilient Health Care Management (RHCM). Successful completion of the course will earn 30 credits.


Since the publication of To Err Is Human - Building a Safer Health System" in 1999 by the Institute of Medicine there has been a growing body of evidence as to how to keep patients safe when they receive care. The immediate efforts to overcome the problems were adopted from industrial safety and quality management. Experience has however shown that the established view of safety (Safety-I) has been unable to bring about the necessary improvements. Resilient Health Care has been formulated as an alternative approach embedding the principles of Safety-II and Resilience Engineering.

The purpose of this Diploma Course in Resilient Health Care Management is to teach how Resilient Health Care can be applied to the management of health care systems as a support to Resilient Health Care in the practical clinical work.

Lead faculty

  • Erik Hollnagel Senior Professor Patient Safety, Jönköping University / School of School of Health and Welfare and Visiting Professorial Fellow at Macquarie University
  • Axel Ros Chief Medical Officer in Region Jönköping County, Sweden and lecturer at Jönköping University / School of School of Health and Welfare
  • Jeffrey Braithwaite Professor of Health Systems Research, Australian Institute of Health Innovation, Macquarie University).

This is the first time the course is being held. Co-design will be an integral part of the course whereby participants will constantly feedback to the faculty on how to develop the modules.

Course topics (list not exclusive)

  • Evolution of theories of safety from linear to non-linear models and analyses
  • Theories of Safety I – Safety-II and Resilient health care
  • Distinction between work as planned and work as done
  • Introduction and application of systems thinking
  • Developing and delivering organizational change
  • Management of complex adaptive systems in different contexts
  • Measuring and developing the potentials for resilient performance

Program Design

The course is provided in seven modules where two are residentials and five are distance learning modules. 

The residentials are

Module 1 

9-13 March 2020

Dublin, Ireland

Module 6  

21-25 September 2020

Jönköping, Sweden

Modules 2-5 are distance learning with on-line web lectures and seminars, peer to peer learning and course work. All modules require the study of selected relevant literature. They are run from March – September 2020.
Module 7 is dedicated to writing the course thesis based on the student’s project and application of the theory, it is run in October - November 2020 and the course thesis is examined in December 2020.

Final day for application December 15, 2019. A minimum 15 participants are needed to run the course. 

The course language is English. Students who successfully complete the course and the thesis can apply for a course certificate. Students will also be registered on ISQua’s Fellowship Programme, at sign-up. Upon attainment of the ISQua Fellowship, Fellows have the option to continue learning by renewing their Fellowship annually.

Who should enroll?

Professionals in health care with managerial responsibilities either corporate or clinical. This would include department and clinical team leads, risk managers, medical directors, quality managers, organizational developers, patient advocates, etc.

Course fee

The course is run as commissioned education, meaning it is intended for employers who wish to send their employees for further education. As a commissioned education the application process is managed by Jönköping University.

The cost for the course is 10 900 Euro (including entry into ISQua’s Fellowship Programme). Costs for literature, travel and hotels are not included. If starting in Cape Town Conference fee is not included.

A commissioned education may only be financed by your employer who will receive an invoice before the start of the course. If however you are self-funding, the application will be managed by ISQua and an additional 100 Euro administration fee will apply.

Please be aware that you may require a visa for travelling. Please contact us if you require an invitational letter to apply for a visa or if you have any questions regarding this.


If you have any questions, please contact Axel Ros,, or Annica Herentz Brobakken,

In collaboration with

Sidan uppdaterad 2019-09-11

Sidan uppdaterad 2019-04-30
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