Anette Karltun

Senior Lecturer

Supply Chain and Operations Management , School of Engineering



+46 36-10 1919
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Currently, I conduct research primarily in the areas of resilience, efficient and sustainable production systems and leadership within a number of different projects described below.


My research interest is about systems performance and change management in various businesses and how it relates to the conditions for humans to carry out a good and healthy work. Central aspects are how to improve productivity, quality, health, safety and systems’ performance in various processes and activities. The HTO concept – interaction between human, technology and organization – is then a central conceptual framework. This was also the focus of my dissertation Research supported change in real service - improving the work situation of 15,000 postmen” (2001-2006).

In a multilevel project focusing Quality and Safety in EU hospitals in five countries QUASER(2009-2014)we studied how quality at the clinical level (micro) were influenced by the structure and management of healthcare systems at national and regional level (macro) and hospital level (meso). Quality was defined as encompassing clinical effectiveness, patient safety and patient experience), and conceptualised as human, social, organisational, and technical accomplishment.

2011–2016 I was part of a research team that studied change strategies and approaches in health care related to the implementation of Lean in five Swedish hospitals. We studied how these strategies/approaches related to the healthcare staff's commitment, performance, working conditions and health, as well as the effectiveness and quality of care.

At present I am involved in a project in coproduction with Swedish companies (2018-2020) that concerns how to develop efficient and sustainable production of electric drivelines. It comprises how to organize and drive rapid development through accurate processes and working methods, virtual development, reconfigurability and modularity as well as sustainable work environment for the employees in order to achieve sustainable overall systems performance.

One important key to an organization’s long-term competitiveness is the ability of first line managers to deal with complexity and variability in daily work through developing resilient action strategies. This is now being studied in a project (ReActS) in collaboration with leading Swedish industrial companies (2019-2021).

Since 2017 I am as teacher/researcher part of the project "Leadership development for innovation" to help business leaders in different industries to strengthen their ability to innovate and change their processes. This is a collaborative project financed by the Kamprad Family Foundation, Region Kronoberg, the Regional Association of Kalmar County, Region Jönköping County, Linnaeus University and Jönköping University.


I have a master's degree in cognitive science from Linköping University, 2001. My dissertation 2007 at Linköping University, was within the research area ‘Quality, human, technology’. Since 2008 I work as assistant professor/university lecturer at Jönköping University and during 2009–2018 also with teaching and research at KTH Royal Institute of Technology in Sweden, the department of ergonomics.

2016 I received the so-called Levi prize which is awarded by “Sweden’s Engineers” – an interest organization and a trade union for engineers with university degrees – “to people who have made important efforts for training on work environment and the connection between health and efficiency”.

Under ett antal år har jag också arbetat med organisations- och ledarutveckling inom privata och offentliga företag. Jag har även mångårig arbetserfarenhet av sjukvårdsadministration inom landstingsvärlden. För övrigt har jag under ett antal år haft uppdrag som styrelseledamot i Ergonomi och Human factors Sällskapet Sverige (EHSS).

For a number of years, I have also worked with organizational and leadership development in private and public companies. I further have many years of work experience in healthcare administration in the county council. In addition, some years I have been assigned a board member of Ergonomics and Human Factors Society Sweden (EHSS).

Currently, I conduct research primarily in the areas of resilience, efficient and sustainable production systems and leadership within a number of different projects described above.

Publications - see research in the adacent tab






Williamsson, A., Dellve, L., Karltun, A. (2019). Nurses' use of visual management in hospitals: A longitudinal, quantitative study on its implications on systems performance and working conditions Journal of Advanced Nursing, 75(4), 760-771. More information
Anderson, J. Robert, G. Nunes, F. Bal, R. Burnett, S. Karltun, A. , ... The QUASER Team ,. (2019). Translating research on quality improvement in five European countries into a reflective guide for hospital leaders: the ‘QUASER Hospital Guide’ International Journal for Quality in Health Care. More information
Karltun, A. Sanne, J. Aase, K. Anderson, J. Fernandes, A. Fulop, N. , ... Andersson-Gäre B. (2019). Knowledge management infrastructure to support quality improvement: A qualitative study of maternity services in four European hospitals Health Policy. More information
Karltun, A., Karltun, J., Berglund, M., Eklund, J. (2017). HTO – A complementary ergonomics approach Applied Ergonomics, 59, Part A, 182-190. More information
Burnett, S. Mendel, P. Nunes, F. Wiig, S. van den Bovenkamp, H. Karltun, A. , ... Fulop N. (2016). Using institutional theory to analyse hospital responses to external demands for finance and quality in five European countries Journal of Health Services Research and Policy, 21(2), 109-117. More information
Berglund, M., Karltun, A. (2012). Towards Understanding and Managing the Learning Process in Mail Sorting Work: A journal of Prevention, Assessment and rehabilitation, 41(2), 115-126. More information
Karltun, A. (2006). Utvärdering av interventionsarbete med hälsofrämjande åtgärder: en metodologisk ansats. Socialmedicinsk Tidskrift, 83(2), 130-146. More information

Book chapter

Karltun, A. (2008). Att följa hela Posten-projektet på nära håll. In: Gunnela Westlander (Ed.), Forskarroller i interaktivt utvecklingsarbete: Om samverkansprocesser för ergonomiska förbättringar (pp. 111 -153). Linköping: Linköping University Electronic Press More information
Karltun, A. (2006). Arbetsintensifiering: bikonsekvenser av en ”working smarter” strategi inom Postens brevbärarverksamhet.. In: Ekberg, K., Eklund, J, Ellström, P-E., Johansson, S (Ed.), Tid för utveckling? Lund: Studentlitteratur More information

Conference paper

Karltun, J., Karltun, A., Havemose, K., Kjellström, S. (2019). Positioning the study of first line managers’ resilient action strategies. 8th REA Symposium on Resilience Engineering: Scaling up and Speeding up, Kalmar, Sweden, June 24-27, 2019. More information
Karltun, A., Karltun, J. (2018). Benefits of the Human-Technology-Organization Concept in Teaching Ergonomics – Students Perspective. 20th Congress of the International Ergonomics Association, IEA 2018; Florence; Italy; 26 - 30 August 2018. More information
Karltun, A., Karltun, J., Rydell, M. (2017). New legislation on organizational and social work environment: A case study. 48th Annual Conference of the Association of Canadian Ergonomists & 12th International Symposium on Human Factors in Organizational Design and Management, July 31-August 3, 2017, Banff, Alberta, Canada. More information
Salim, R., Mapulanga, M., Saladi, P., Karltun, A. (2016). Automation in the wood products industry: challenges and opportunities. The 7th Swedish Production Symposium, 25th to 27th October 2016, Lund, Sweden. More information
Karltun, A., Berglund, M. (2015). Emphasizing the interactive systems view in a master’s programme in Ergonomics and HTO. 19th Triennial Congress of the IEA, Melbourne, 9-14 August, 2015.. More information
Karltun, A., Karltun, J. (2014). Interactive Oral Assessment Supporting Active Learning. The 10th International CDIO Conference, Universitat Politècnica de Catalunya, Barcelona, Spain, June 16-19, 2014. More information
Karltun, A. (2014). A novel approach to understand nested layers in quality improvement. Human Factors in Organizational Design and Management – xi Nordic Ergonomics Society Annual Conference – 46, Copenhagen, August 17-20.. More information
Karltun, A., Karltun, J., Berglund, M., Eklund, J. (2014). HTO - a complementary ergonomics perspective. HUMAN FACTORS IN ORGANIZATIONAL DESIGN AND MANAGEMENT – XI NORDIC ERGONOMICS SOCIETY ANNUAL CONFERENCE – 46. More information
Williamsson, A., Dellve, L., Karltun, A. (2014). Visualizing improvements of care processes - supporting engagement and perceived systems performance in improvement work. Human Factors in Organizational Design and Management – xi Nordic Ergonomics Society Annual Conference – 46, Copenhagen, August 17-20. More information
Karltun, A., Berglund, M. (2013). Supporting engineering innovation and design by a multidisciplinary master's program. The 9th International CDIO Conference, Massachusetts Institute of Technology and Harvard University School of Engineering and Applied Sciences, Cambridge, Massachusetts, June 9 – 13, 2013. More information
Karltun, A., Lahger, A. (2012). Developing a sustainable infection control program in health care. The 6th NOVO symposium on Sustainable Health Care: Continuous Improvement of Processes and Systems, Karolinska Institutet, Stockholm 25-26 November 2012.. More information
Karltun, A. (2011). Developing HTO system’s thinking for organizational and technological change.. 10th International Symposium on Human Factors in Organisational Design and Management, April 4-6, 2011, Grahamstown, South Africa.. More information
Karltun, A., Eklund, J. (2008). Interactive research promoting a systems perspective in improving the work situation of 15,000 postmen.. 40th Annual Conference of the Nordic Ergonomics Society Reykavik, Iceland, August 11-13, 2008.. More information
Karltun, A. (2008). Researcher-Supported Work for Change – Improving the Work Situation of 15,000 Postmen.. Human Factors in Organizational Design and Management – IX, São Paulo, March 19-21 2008.. More information
Karltun, A. (2006). Evaluation of a health- and efficiency-promoting intervention – a methodological approach.. 16th World Congress on Ergonomics, Maastricht, the Netherlands’ 10-14 July 2006. More information
Erlandsson, A. (2002). A Top-Down Rationalisation in Mail Delivery – Short-term Outcomes. Work Intensity Conference, Paris 21-22 November 2002. More information
Erlandsson, A. (2002). Perceived Participation - a Key Factor for Successful Implementation of a New Working Concept. 34th Annual Congress of the Nordic Ergonomics Society. More information

Doctoral thesis

Karltun, A. (2007). Forskarstött förändringsarbete i själva verket – Att förbättra arbetssituationen för 15 000 brevbärare (Doctoral thesis, Linköping: Linköpings universitet). More information


Roos, A., Erlandsson Karltun, A. (2005). Breddimplementering av BAS-åtgärderna Märkning, Belysning, Manual, Arbetsteknikutbildning - en utvärdering på 30 postutdelningskontor. Linköping: Linköpings universitet More information
Erlandsson Karltun, A. (2004). Lidingörapporten I: en utvärdering i närtid av Brevbärarnas Arbetssituation. Linköping: Linköpings universitet More information
Karltun Erlandsson, A. (2002). En utredning om brevbärarpersonalens arbetsförhållanden och införandet av Bästa Metod. Linköping: Linköpings universitet More information

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