Verksamhets- och Kvalitetsstyrning (Operations and Quality Management) 9 hp

Undervisningen bedrivs på engelska.

Kursinnehåll

The course Operations and Quality Management provides a knowledge on how to acquire business excellence through sound and practical operations and Total Quality Management Implementation.

The course includes the following elements:
- Strategies within TQM
- Quality Excellence Models
- Process management
- Integrated Management Systems with focus on quality, environmental, safety and corporate social responsibility management systems
- Customer focused planning
- 7 improvement and 7 management tools
- Design of experiments
- Statistical process control

Förkunskapskrav

Grundläggande behörighet samt genomgången kurs i Leda hållbara organisationer, 9 hp

Utbildningsnivå: Grundnivå
Kurskod/Ladokkod: TOQK17
Kursen ges vid: Tekniska Högskolan