Adele Berndt

Associate Professor

Business Administration , Jönköping International Business School

PhD in Business Administration


Contact

Room
B4029
Telephone
+46 36-10 1819
Signature/Short name
BERADE
Schedule
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Article

Ndikubwimana, P. Berndt, A. (2016). Service quality and customer satisfaction among bank clients in Rwanda. More information
Knittel, Z. Beurer, K. Berndt, A. (2016). Brand avoidance among Generation Y consumers. More information
Arnaud, A. Kollman, A. Berndt, A. (2015). Generation Y. Manchester: Society for Science and Education More information
Gikonyo, L. Berndt, A. Wadawi, J. (2015). Critical success factors for franchised restaurants entering the Kenyan market. More information
Gikonyo, L. Berndt, A. Wadawi, J. (2014). Critical success factors for franchised restaurants entering the Kenyan market: customers' perspective. More information
Andersson, M. Fredriksson, M. Berndt, A. (2014). Open or Delete. More information
Berndt, A. Wayland, J. (2014). Evaluating the readability of marketing research textbooks: an international comparison. : Emerald Group Publishing Limited More information
Berndt, A. Petzer, D. Wayland, J. (2014). Comprehension of marketing research textbooks among South African students: An investigation. : Unisa Press More information
Berndt, A. Klopper, H. Niemann-Struweg, I. Meintjes, C. (2013). Resident co-creation. More information
Berndt, A. Koekemoer, M. (2012). Online Customer Complaints and Defamation. More information
Berndt, A. Gikonyo, L. (2012). Environmental Concern Behaviours in Africa: An Exploratory Study. More information
Holder, M. Berndt, A. (2011). The effect of changes in servicescape and service quality perceptions in a maternity unit. : Emerald Group Publishing Limited More information
Berndt, A. Petzer, D. (2011). Environmental concern of South African cohorts. More information
Berndt, A. Saunders, S. Petzer, D. (2010). Readiness for banking technologies in developing countries. Pretoria: University of South Africa More information

Chapter in book

Berndt, A. (2016). Crowdfunding in the African context. Frontiers in African Business Research. : Springer More information
Berndt, A. (2016). The South African Police Service (SAPS). Pretoria: Van Schaik Publishers More information
Berndt, A. (2016). Spotify. Pretoria: Van Schaik Publishers More information
Berndt, A. (2014). Building customer relationships and loyalty. Cape Town: Juta Publishers More information
Berndt, A. (2014). Business-to-Business Marketing (B2B). Cape Town, South Africa: Juta Publishers More information
Berndt, A. (2014). Implementing CRM in an organisation. Cape Town, South Africa: Juta Publishers More information
Berndt, A. (2014). Stakeholders in relationship marketing. Cape Town, South Africa: Juta Publishers More information
Berndt, A. (2012). Applied Strategic Marketing. Cape Town: Pearson Education Academic Publisher More information
Berndt, A. (2012). Relationship Marketing and Customer Relationship Management. Cape Town: Juta More information
Berndt, A. (2012). Business-to-Business Marketing (B2B). Cape Town, South Africa: Juta More information
Berndt, A. (2012). Stakeholders in relationship marketing. Cape Town, South Africa: Juta More information
Berndt, A. (2012). Introduction to Marketing Research. Cape Town: Heinemann More information
Berndt, A. (2012). Implementing CRM in an organisation. Cape Town: Juta More information
Berndt, A. (2012). Data Collection. Cape Town: Pearson Education More information

Collections

(2014). Relationship Marketing and Customer Relationship Management. Cape Town: Juta Publishers More information
(2012). Applied Strategic Marketing. Cape Town: Pearson More information
(2012). Relationship Marketing and Customer Relationship Management. Cape Town: Juta More information
(2012). Marketing Research. Cape Town: Heinemann More information

Conference paper

Berndt, A. Petzer, D. Mostert, P. (2017). Brand Avoidance. More information
Petzer, D. Mostert, P. Berndt, A. Petrou, S. (2017). A quantitative exploration of service brand avoidance and its antecedents among CNO customers – an emerging market perspective. More information
Cestino, J. Berndt, A. (2017). From Servitization To A Service Dominant Logic?. More information
Beckmann, M. Noll, F. Berndt, A. (2017). Cause-Related Marketing (CM). Developments in Marketing Science: Proceedings of the Academy of Marketing Science. : Springer More information
Berndt, A. Wayland, J. (2016). Evaluating the Readability of Marketing Research textbooks: An International Comparison. Developments in Marketing Science. Cham: Springer More information
Berndt, A. Petzer, D. Mostert, P. (2016). Brand avoidance. More information
Nshimiyimana, S. Berndt, A. (2015). Student Satisfaction: the Case of Rwandan Higher Learning Institutions. More information
Ndikubwimana, P. Berndt, A. (2015). Financial service and customer satisfaction in commercial banks in Rwanda (Bank of Kigali). More information
Jeirud, A. Helgeson, V. Berndt, A. Feng, S. (2015). IKEA’s online content marketing - Attitudes and purchase intentions of generation Y. More information
Arnaud, A. Kollman, A. Berndt, A. (2014). The use of shopping lists by Generation Y consumers in grocery shopping. More information
Berndt, A. (2011). Your best Buddy: The case of Toyota South Africa. More information
Berndt, A. Klopper, H. Niemann-Struweg, I. Meintjes, C. (2011). Resident Involvement. More information
Berndt, A. Klopper, H. Niemann´-Struweg, I. Meintjes, C. (2011). Resident Involvement: The case of the 2010 World Cup in South Africa.. More information

Report

Berndt, A. Holmberg, U. Jafari, H. Hartmann, B. Ots, M. (2017). Mobilapplikationer inom dagligvaruhandeln. Handelsrådets rapportserie. Stockholm: Handelsrådet More information
Berndt, A. Mbassana, M. (2016). Crowdfunding. East Africa Research Papers in Business, Entrepreneurship and Management. More information






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