If for some reason you need to cancel your exchange, you must inform both the international office and the accommodation office.
Please contact the international office via our case management system: Purple button to the right "Contact International Office", choose case type “incoming”.
You will also need to cancel your accommodation by sending an e-mail to the accommodation office at firstname.lastname@example.org Please be aware that if the cancellation is too close to the start of the semester and you have already applied for accommodation through JU and registered your arrival, you may still need to pay a cancellation fee (up to 3 months rent) for the accommodation.
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Contact us via the links below or visit us during the drop in online or at Service Center
Drop-in online: Mondays and Thursdays, 11.30-12.30
At Service Center : Wednesdays, 11:30 - 12:30
* Drop-in will be closed on 7 Dec due to a department meeting