Here you can see the answers to our most common questions regarding MFA (multi-factor authentication).

Why do I have to configure MFA?
MFA Multifactor authentication or two-step verification, which it is also called, means that as an extra security measure you use two verification steps. Entering the password as the first step, you then need to perform the next step, which may for example be touse an app in your phone to confirm the login.

If someone gets hold of your password, they will still nnot be abel to log in to the systems protected by MFA, because you must perform the second step yourself when someone tries to log in to your account.

When do I have to use MFA?
More and more systems and services at JU require MFA, e.g. Microsoft365, VDI and soon Canvas.

Why do I have to configure MFA when I'm only using my JU laptop?
To prevent unauthorized people to configure MFA for you, if they somehow get a hold of your password.

Where do I find the MFA manual?
You can find the latest version here External link, opens in new window..

How do I start an incognito/InPrivate session in the web browser?
Right click on the web browser icon and click on New incognito window (the name may vary depending on which web browser you are using).

Why does the QR code in the Authenticator app not work?
You need to scan the QR code that is showing in the web browser. The QR code in the manual is just an example and cannot be used.

What to do if I replaced my phone (but still have the old one)?
Sign in to External link, opens in new window. and go to MFA - My Profile followed by Security info (this step requires that the old phone is working so that you can verify the sign-in with MFA).
Add another MFA method. When this is done, remove the old one/authenticator app from the system.

What to do if I replaced my phone (and don't have the old one or if it's broken)?
If you only have configured the authenticator app (and only on one device), you will have to contact Helpdesk so that they can reset MFA on your account.