Get started/General Questions
If you cant find a answer to your question you can ask it here helpdesk.ju.se
How do I get started?
The first thing you need to do as a student is to deposit money to your print account. Read more about how to do this here
External link, opens in new window.
How do I pay for prints?
Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)
If you don't have a CreditCard or Paypal you can visit the
Service Center
Opens in new window. who can sell you a Voucher that you can use to recharge your JU-Print credit.
Important Information for Nordea-Card owners. (swedish)
Prices (students):
From 2019-06-01:
A4 b/w 0,20 SEK/side
A4 color 0,32 SEK/side
A3 b/w 0,40 SEK/side
A3 color 0,65 SEK/side
How do I deposit money to my account?
How do I connect my JU card?
Go to a printer. Place your JU Card at the card reader at any of the printers and then log in manually on the printer display. next time you swipe your JU card you will be loged in automatically.
How do I print from a JU computer?
How do I print from the portal?
How do I print from my JU email?
How do I check my print balance?
You can check your balance from ju-print.ju.se (log in with you JU-Account).
Can I pay without my usual Bank/Credit Card?
Students use PayPal to pay, with either a PayPal account or a credit card for example Visa/Mastercard. (Not Maestro)
Also you can buy a Prepaid mastercard called PayGoo GIFT from a Kiosk like 7 eleven, Cirkle K or Pressbyrån.
(Info: PayGoo Reload requires a swedish BankID to be registered.)
Note! PayGoo GIFT needs specific information to work. Read more at https://en.paygoo.no/faq External link, opens in new window. (search for PayPal).
How do I print with colour on a Mac?
You must create a print Preset following the guide here.
Color print on Mac
Pdf, 189.3 kB.
Unable to print PDF-files
If prints get stuck or disappear and do not
get printed,
This often is because of the on the size /
format of the file the document was created
in.
The solution is to save the document to
another format eg: .doc, docx and then try
to upload the file again.
My print didn't come out but money was drawn - what do I do?
Wait 24 hours and the money will be back in your account again.
Printer says it is the wrong paper size?
Try to select Tray 1 A4.
Next time, make sure your printout is not in, for example, Letter.
Only A4 or A3 format works.
How long does my print remain in the system?
Your printouts remain in the system for up to 48 hours after you select them for printing on your computer.
