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Cross-Channel User Experience and Service Design 6 credits

Course Contents

The course establishes product realization in the context of information systems as the realization of services through a shared information architecture that is deployed systemically through any number of channels pertaining to an activity-bound open ecosystem. It also introduces the design of services as a process-oriented middle-layer that brokers between the systemic model of information architecture and the channel-specific modes of interaction design.
The topics covered in the course include:- multichannel and cross-channel design
- space, place, time and ubiquitous computing
- human-information interaction, channels, and touchpoints
- integrating the social and the information layers and the role of actors
- the design of services and its role in the design of cross-channel user experiences
- complex systems, efficiency, resilience, and adaptability
- cross-channel user experience design in the context of business strategy and IT infrastructure
- the four dimensions of digital service: access, coherency, continuity, and continuous design quality
- quality in services and services as a chain of promises

Prerequisites

Passed courses at least 90 credits within the major subject in Informatics, Computer Science, Computer Engineering, Interaction Design (with relevant courses in web programming), and completed course User Experience Design, 6 credits. Proof of English proficiency is required.

Level of Education: Master
Course code/Ladok code: TCES27
The course is conducted at: School of Engineering

Previous and ongoing course occasions

This course is cancelled for study period Jan 15-Mar 19.

Type of course
Program
Study type
Campus
Semester
Spring 2018: Jan 15 - Mar 25
Rate of Study
100%
Language
English
Location
Jönköping
Time
Day
Tuition fees do NOT apply for EU/EEA citizens or exchange students
13500kr
Syllabus
HTML  PDF
Application code
HJ-T8036

Content updated 2018-03-23

Study at JU
Content updated 2015-06-24
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